Firstly, we conduct an evaluation of your current business IT and WiFi infrastructure, evaluating it and identifying areas where improvements could be made.Many organizations are still running on consumer grade WiFi equipment and attempting to run their entire office/premises off a single access point. Bandwidth is contested and even the most advanced commercial routers can only run a maximum of eight connected devices at one time. Given that each staff member has a computer, a cell phone and possibly a tablet or laptop as well, even a small office can easily accrue dozens of connected devices during busy times.
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As the project manager for a global organisation, I was tasked with finding an automated patching and monitoring solution for an extremely diverse environment. There are multiple authentication domains of varying sizes with very different data sovereignty issues. One of the internal technical resources suggested Carden IT and Datto.
From the time we first approached Jeremy Huson and Carden IT, there was no problem that couldn’t be addressed. From holding weekly meetings in multiple time-zones, to providing prompt answers to queries and addressing best practice setups that met our diverse environment, Carden IT and Datto have bent over backwards during our Proof of Concept to ensure our experience not only met our requirements but exceeded them significantly. There have been many additional features the product had built-in that we have adopted to meet our needs in a RMM product.
Carden IT have proven to be an excellent vendor who worked tirelessly with us and Datto ensuring our experience was (and still is) a very positive one. They are flexible enough to work out a mutually agreeable commercial agreement with no interruption to the work we had done.