While most IT issues can be solved remotely by our helpdesk, one of our IT engineers will travel to your site in the rare circumstances where this is not possible.
All our engineers arrive equipped with a full toolkit of IT essentials and can solve 90% of the issues on the same day they arrive. On occasions where this is not possible, they are able to utilize their first-hand knowledge to suggest improvements and suggest alternative hardware or software to address the problem.
Our onsite engineers not only bring specialist hardware and tools, they also bring with them several years of experience in both installing and maintaining IT systems for a large variety of organizations, from two person start-ups to large multinational corporations.
As well as having experience with solving IT problems, our engineers are an invaluable resource for tasks requiring a high level of networking expertise, such as setting up laptops, workstations, servers, routers, network cables and modems. Many of our clients utilize our engineer’s time for projects as small as setting up a desk for a new starter or as large as a complete office move.
Contact Us for more information about Onsite Support
As the project manager for a global organisation, I was tasked with finding an automated patching and monitoring solution for an extremely diverse environment. There are multiple authentication domains of varying sizes with very different data sovereignty issues. One of the internal technical resources suggested Carden IT and Datto.
From the time we first approached Jeremy Huson and Carden IT, there was no problem that couldn’t be addressed. From holding weekly meetings in multiple time-zones, to providing prompt answers to queries and addressing best practice setups that met our diverse environment, Carden IT and Datto have bent over backwards during our Proof of Concept to ensure our experience not only met our requirements but exceeded them significantly. There have been many additional features the product had built-in that we have adopted to meet our needs in a RMM product.
Carden IT have proven to be an excellent vendor who worked tirelessly with us and Datto ensuring our experience was (and still is) a very positive one. They are flexible enough to work out a mutually agreeable commercial agreement with no interruption to the work we had done.