At Carden IT Services, our helpdesk is staffed by a team of remote support experts. Each member of the team is a skilled IT generalist and each also has their own area of specific expertise (in fields such as networking, servers, security).
If and when our clients are facing a technical issue, they can raise a support ticket using our dedicated support portal, utilizing out endpoint management software (Autotask) or by calling our support hotline.
Once a ticket has been raised, our remote helpdesk will work to solve your issue as quick as possible with as little disruption to your day-to-day operations as possible. There’s very little our engineers haven’t seen before and through a combination of over-the-phone support and remote access (through SWIS – ‘See What I See’ Software) they can solve most issues there and then.
Our team of accredited and experienced employees have all the skills you require. They act as an extension of your office, performing tasks as if they were your own in-house IT team.
In the small number of cases where they are not able to solve your issue remotely, they will dispatch one of our Network Engineers to your site to address the issue in person.
Contact Us Today for more information about our Remote Support packages
As the project manager for a global organisation, I was tasked with finding an automated patching and monitoring solution for an extremely diverse environment. There are multiple authentication domains of varying sizes with very different data sovereignty issues. One of the internal technical resources suggested Carden IT and Datto.
From the time we first approached Jeremy Huson and Carden IT, there was no problem that couldn’t be addressed. From holding weekly meetings in multiple time-zones, to providing prompt answers to queries and addressing best practice setups that met our diverse environment, Carden IT and Datto have bent over backwards during our Proof of Concept to ensure our experience not only met our requirements but exceeded them significantly. There have been many additional features the product had built-in that we have adopted to meet our needs in a RMM product.
Carden IT have proven to be an excellent vendor who worked tirelessly with us and Datto ensuring our experience was (and still is) a very positive one. They are flexible enough to work out a mutually agreeable commercial agreement with no interruption to the work we had done.