Many small to medium sized businesses, their IT issues being more sporadic and less complex, often do not require the utility of a full-time support contract. However, a simple IT issue can quickly turn into an IT disaster. Security breaches, systems failures and downtime can seriously damage both the reputation and service level of a business. Having support on hand for emergencies is part of comprehensive business continuity planning.
This is where Carden IT Services can help. Even if your organization does not currently have an existing support contract with us, we provide you with the same level of expert knowledge and advanced technology solutions to assist with one-off IT problems and projects.
Should you be facing an unexpected and urgent IT issue and do not currently have a support contract with us you are still able to access our services on an ad hoc basis
How Does It Works
Simply call our helpdesk phone line to register for ad-hoc support or raise an IT support ticket using our online support portal.
One of our remote engineers will be assigned to you and will be available to offer advice or assist manually though a remote access tool.
All ad hoc services are changed at a flat rate on a per-minute basis.
Do you need help with diagnosing your IT issue? Whether software or hardware related, we offer expert advice and troubleshooting on a vast array of services and products, digital and physical, at both consumer and enterprise level.
Experiencing slow speeds? Suffering with an intermittent WIFI connection? Our technicians can assist is both diagnosing and solving issues with internet connectivity.
Computer running slowly? Plagued by constant error messages? Applications keep crashing? We work to diagnose issues quickly, whether they are affecting a single machine or a widespread across your organization. We can implement solutions to restore the functionality and efficiency of all your devices.
Malware and Virus Removal
Ransomware, viruses and malware can seriously impede the everyday operations of any size of company. Leaving your networks vulnerable to attackers and exposing the confidential information of both your employees and customers.
Through diagnostics, system scans, antivirus and firewalls we deal with any malware present. We then work tirelessly to eliminate these threats and endeavor to restore your network to its previous operating capacity while making it safer and more secure for the future.
Phone and Tablet Support
Cell phones, when properly utilized, bring flexibility to the office. At Carden IT Services, we help to connect new cell devices (and tablets) to your network, configuring backups for data and implementing appropriate security measures. We also offer ongoing troubleshooting for all cell devices we provide.
While our Ad-Hoc services can be utilized by companies of any size, we recommend that if your organization is troubled by persistent IT issues or you operate in a sector in which downtime would critically affect your business, you consider an ongoing support contract.
Learn more about our different support plans here.