Support Packages - Carden IT LLC

Support Packages


Businesses need their IT to scale with them. Many businesses grow to a size where their needs are no longer met by consumer-grade IT, but the financial or logistic burden of a full time IT department is too great. This is where Carden IT Services can help!

A support package from Carden IT Services get you access to our support desk. Comprising a multi-disciplinary team of Microsoft-certified 1st, 2nd & 3rd line technicians who monitor your systems, troubleshoot issues as they occur and ensure you are operating at maximum efficiency.

Why Outsource Your IT Support to Carden?

Companies of all sizescan benefit from outsourcing their IT to Carden IT Services. As well as freeing up their own employee’s time, they also benefit from:

  • Fair Prices – Our pricing plans are both flexible and transparent, allowing you to scale your degree of IT support as your business grows.
  • IT Expertise – From 1st line support staff who troubleshoot hundreds of small IT issues a week to specialist technicians covering fields like networking, servers and telecoms. Our team of diverse and talented staff is uniquely equipped to meet all your IT needs.
  • Accountability – All our response times are backed by industry standard SLAs and our solutions are lasting and effective. Once you report (or we detect) an IT issue we will work tirelessly to get your network back to it optimum state in as short a time as possible and with minimal disruption to your day-to-day operations.
  • Cutting-Edge Technology – All our hardware and software are sourced from leading providers. We believe this is the best approach to both manage and solve our client’s IT issues.
     

Our Other IT Services Include:

  • On-site repairs
  • System health checks and maintenance.
  • IT troubleshooting.
  • Remote monitoring.
  • IT consultancy.
  • Updating software.
  • IT consultancy.


Packages

Each business is different, both in terms of the level of support they require and the budget they have available to allocate to their IT. With this in mind we have crafted several support packages to suit organizations of every size, including:

Support

Take advantage of our proactive monitoring and maintenance to address the causes of software, hardware and network issues before they occur. Our engineers and support technicians help you stay one step ahead by providing;
 
  • Remote monitoring of all business-critical IT infrastructure.
  • Automated detection and alerts for IT faults.
  • Alerts of unauthorized attempts to access your network.
  • Automated logs and alerts of alterations to sensitive data.
  • Automated data backups.
  • Disaster recovery services.
  • Installing, configuring and updating software.
     

Worry-Free - Block Hour Packages

Not every company has the funds or the need for a full-time support contract. A Worry-Free Block Hour plan is perfect for organizations that have more sporadic and case-specific IT issues. By purchasing a block of hours up-front and then using them as and when your business requires you can make sure you’re only paying for the IT support you use.
 
Our case management system tracks and logs the time spent so you can see exactly how much time you have remaining and how much is being spent on each issue. You can use this information to make better formed IT purchasing and policy decisions.

Ad Hoc IT Support

Sometimes businesses have their IT covered but need additional expertise or manpower for a large project like an office move, migrating their infrastructure to the cloud or installing a new phone system. Our Ad Hoc Support lets you utilize our engineers on a per hour basis as and when you need them. Perfect for;
  • Remote support.
  • On-site engineer visits.
  • Expert consultancy on large IT projects.


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