IT Support

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What We Do

IT Support That Is Versatile, Reliable & Proactive

Left unchecked, simple IT problems can quickly turn into IT disasters and cause a company’s service level and reputation to be badly affected. When it comes to small and medium-sized businesses, as their IT concerns are less complicated and more intermittent, they often do not require the utility of a full-time IT support contract, but they will often still require emergency IT coverage on occasion.

This is where we can help. We provide you with the same degree of technological experience, enterprise-grade hardware and software whether or not your company has an ongoing contract with us.

  • Remote system monitoring
  • Automatic network vulnerability detection
  • Logging, preventing and reporting unauthorised access
  • Introducing new technologies
  • Setting up and managing data backups
  • Installing, configuring and updating software

Why Choose Us?

What To Expect From Our
IT Support Services

In-House Team

No subcontracting and no outsourcing. Unlike many IT firms, our expert IT professionals are based in-house and our team get to know your business as you get to know them.

Client Web Portal

You can raise IT queries and monitor their ongoing progress using our online platform as we work to fix them, access paperwork and contracts and display useful explainers on common tech issues.

Great Customer Service

Industry-leading Service Level Agreements (SLAs) are part of every IT support contract. Whether your IT problem is big or small, we offer an immediate response.

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Remote IT Support

IT Issues? Don’t Worry

Some businesses do not need a full-time IT professional, but they don’t want to spend time and resources waiting for an engineer to travel to their site and fix it if anything fails or malfunctions. By using the resources of a remote IT support service, businesses will have direct access to an expert IT helpdesk, where dedicated IT engineers can conduct diagnostics and repair software problems remotely.

Our average ticket resolution time last year was under 15 minutes. That is because a combination of expertise, remote access tools and advanced analytics software can easily repair most IT issues. This keeps the costs to your business down and provides you with direct assistance when you need it. A dedicated on-site IT engineer will be deployed to your site if a problem cannot be fixed remotely.

Constant Remote Monitoring

We Go Above And Beyond

Continuous Monitoring

We catch vulnerabilities before they’re a danger, with continuous network monitoring and security alerts.

Proactive Solutions

We don’t just wait for issues or for things to break. We protect and increase the stability of your network proactively.

Constant Improvement

Our technicians work to continually develop your IT network, increasing its effectiveness and stability.

Update Management

Never skip an update. With patch management, we ensure all your apps and devices are kept up to date.

Flexible Support

Our Pay-As-You-Go
Support Services

You can hire our IT support services ad-hoc if you require urgent IT assistance and do not have an existing arrangement with Carden IT.

Troubleshooting

From consumer-level to professional-grade, both hardware and software, we provide expert guidance on a wide range of technologies.

Virus Protection

Antivirus updates, firewall repairs, ransomware removal, network scanning and fixes and advanced cybersecurity analytics.

Internet Connections

Sluggish speeds? Connection dropping out? We help to investigate internet connection issues and introduce solutions to address any irregularities.

Mobile Device Support

We can provide new mobile devices and help set them up, connect them to your existing network, secure them and set up any backups.

Small Fixes

Whether on either an individual PC or throughout your network, we can diagnose issues and vulnerabilities and then implement lasting solutions.

Office Moves

If you need help with a one-off task such as an office move, we can map your current IT network and reconstruct it at the new location.

How It Works

You can contact us by calling our helpdesk phone line to register for ad-hoc assistance or you can raise a support ticket using our online portal. One of our support team will be allocated and provide help over the phone or using a remote access tool. These services are charged per minute at a flat rate.

IT Support Contracts

While our ad-hoc services are open to organizations of any scale, we suggest that an ongoing IT services and support contract be considered by any organization that faces persistent IT problems or for whom downtime will critically impact their business.

Worry-Free Services

Not all businesses have the resources or need a support desk for full-time support. For organizations whose IT needs are more intermittent and case-specific, a block hour “Worry Free” plan is ideal. Buy a block of hours up-front and use them as and when your business needs them.

Our case management system records all your allocated support time, ensuring you know exactly how much time is being allocated and on which issues. This data helps you to make more educated decisions about your spend for IT and can help with budgeting more effectively.

Need More Information?

Frequently Asked Questions

What are IT support services?

IT support services help businesses troubleshoot and resolve IT issues. IT support services may be carried out in person by an on-premises engineer or remotely by an IT support helpdesk. IT support services are generally segmented into different line (1st line, 2nd line, etc.) depending on the complexity and urgency of the IT query being handled.

What are the types of IT support?

Remote IT support is delivered over phone, web chat, or using a remote access tool like TeamViewer. On-premises IT support is carried out in person by an engineer. Managed IT services are more comprehensive and involve provisions such as networking and cloud services management as well as the aforementioned break/fix IT support.

Do I get a dedicated support executive?

We can’t speak for other IT support providers, but at Carden IT Services, every one of our clients has their own dedicated IT support manager who liaises between the client and our large team of IT experts. This means that whatever aspect of IT is being dealt with, you always speak to a familiar person, who will then speak with the relevant department (cybersecurity, cloud services, telecoms, etc.)

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