Some businesses do not need a full-time IT professional, but they don’t want to spend time and resources waiting for an engineer to travel to their site and fix it if anything fails or malfunctions. By using the resources of a remote IT support service, businesses will have direct access to an expert IT helpdesk, where dedicated IT engineers can conduct diagnostics and repair software problems remotely.
At Carden IT we pride ourselves in a customer first approach that is why our IT support team in New York’s average ticket resolution time last year was under 15 minutes. That is because a combination of expertise, remote access tools and advanced analytics software can easily repair most IT issues. This keeps the costs to your business down and provides you with direct assistance when you need it. A dedicated New York based on-site IT engineer will be deployed to your site if a problem cannot be fixed remotely.
Thank you to Carden IT for keeping us connected and making sure our children did not miss one day of school during this entire pandemic. We are so proud to work with you.
From the time we first approached Carden IT, there was no problem that couldn’t be addressed. From holding weekly meetings in multiple time-zones, to providing prompt answers to queries and addressing best practice setups that met our diverse environment, Carden IT and Datto have bent over backwards during our Proof of Concept to ensure our experience not only met our requirements but exceeded them significantly.
What are IT support services and how will they help my New York business?
IT support offers technical help to businesses by solving problems with their technology, improving their network and protecting them from cyber threats. New York businesses that use managed IT support services are usually more efficient, more secure and suffer less downtime. IT support services may be carried out in person by an on-premises engineer or remotely by an IT support helpdesk. IT support services are generally segmented into different line (1st line, 2nd line, etc.) depending on the complexity and urgency of the IT query being handled.
What are the types of IT support?
Remote IT support is delivered over phone, web chat, or using a remote access tool like TeamViewer. On-premises IT support is carried out in person by an engineer. Managed IT services are more comprehensive and involve provisions such as networking and cloud services management as well as the aforementioned break/fix IT support.
Do I get a dedicated support executive?
We can’t speak for other IT support providers, but at Carden IT Services, every one of our clients has their own dedicated IT support manager who liaises between the client and our large team of IT experts. This means that whatever aspect of IT is being dealt with, you always speak to a familiar person, who will then speak with the relevant department (cybersecurity, cloud services, telecoms, etc.)
We currently have team members based outside of New York, will your IT services also cover them?
Yes, the majority of today’s IT services are delivered remotely, either over the phone, via email or using remote access tools. This means we can provide the same great IT services to your team whether they are based in New York City, New York State or the rest of the US.
My business is based just outside of NYC, can you still provide IT services?
Yes, we have previously provided IT support for businesses in the wider New York State area, and many of our NYC-based customers have team members who work remotely in other parts of the country. We can provide the same great IT support in New York and the rest of the US. Read more about our remote IT support here or Speak to our team to learn more.