Some businesses do not need a full-time IT professional, but they don’t want to spend time and resources waiting for an engineer to travel to their site and fix it if anything fails or malfunctions. By using the resources of a remote IT support service, businesses will have direct access to an expert IT helpdesk, where dedicated IT engineers can conduct diagnostics and repair software problems remotely.
Our average ticket resolution time last year was under 15 minutes. That is because a combination of expertise, remote access tools and advanced analytics software can easily repair most IT issues. This keeps the costs to your business down and provides you with direct assistance when you need it. A dedicated on-site IT engineer will be deployed to your site if a problem cannot be fixed remotely.
Thank you to Carden IT for keeping us connected and making sure our children did not miss one day of school during this entire pandemic. We are so proud to work with you.
From the time we first approached Carden IT, there was no problem that couldn’t be addressed. From holding weekly meetings in multiple time-zones, to providing prompt answers to queries and addressing best practice setups that met our diverse environment, Carden IT and Datto have bent over backwards during our Proof of Concept to ensure our experience not only met our requirements but exceeded them significantly.
What are IT support services?
IT support services help businesses troubleshoot and resolve IT issues. IT support services may be carried out in person by an on-premises engineer or remotely by an IT support helpdesk. IT support services are generally segmented into different line (1st line, 2nd line, etc.) depending on the complexity and urgency of the IT query being handled.
What are the types of IT support?
Remote IT support is delivered over phone, web chat, or using a remote access tool like TeamViewer. On-premises IT support is carried out in person by an engineer. Managed IT services are more comprehensive and involve provisions such as networking and cloud services management as well as the aforementioned break/fix IT support.
Do I get a dedicated support executive?
We can’t speak for other IT support providers, but at Carden IT Services, every one of our clients has their own dedicated IT support manager who liaises between the client and our large team of IT experts. This means that whatever aspect of IT is being dealt with, you always speak to a familiar person, who will then speak with the relevant department (cybersecurity, cloud services, telecoms, etc.)