Our help desk comprises a team of remote support IT experts with a broad variety of skill sets.
Our remote IT helpdesk forms the backbone of our enterprise IT support. Comprising a team of IT support experts with a diverse set of skills. When one of our customers raises an IT support ticket (either over the phone or through our IT support portal) our team gets to work diagnosing and fixing the issue. They do it in record time too! In fact, last year our average resolution time for IT support tickets was less than 14 minutes.
Through a combination of telephone support and RMM (remote monitoring and management) tools they can either talk you through the steps to a fix or connect remotely to your system and attempt the fix themselves.
On the rare occasion that the IT query cannot be resolved remotely, an on-premises engineer can be dispatched to your site to assist with any hardware issues in person.
Remote support saves you time and money. Not only is the hourly cost less than an on-premises engineer, you also don’t have to wait around for an engineer to show up. Our team has over a century of combined experience in IT support.
Our team comes from a variety of technology backgrounds including cloud services, business telecoms, networking and more, so there is not much they haven’t seen before. They will act as an extension of your existing workforce and take care of your network as if it were our own.
If you’re interested in learning more about our remote IT support services, speak to one of our team today.