Managed IT Services

Colleagues in an office using computers

What We Do

Industry-Leading
Managed IT Services

As a business scales up, its IT needs can quickly outweigh its IT expertise. Many businesses find that they do not have the space, knowledge or budget to build their own IT departments in-house but are still big enough to require professional managed IT support.

Unless approached strategically, the cost of new software, hardware and employees can quickly burn through the budget of an unsuspecting company. Carden IT Services’ flexible IT services empower you and your team, giving them access to the latest in IT technology, cloud services and telecoms to boost efficiency and security while keeping your costs under control.

  • Keep your business-critical data secure.
  • Improve the efficiency of your network with managed IT solutions.
  • You focus on the business, we’ll focus on the IT support.
  • Boost your productivity with the latest hardware and software.

Why Choose Carden IT Services?

Why Businesses Love Our
Managed IT Services

Why Choose Carden IT Services?

Why Businesses Love Our Managed IT Services

Price

Pay a set amount each month for your entire managed IT support package. This includes access to our remote IT helpdesk who can fix over 90% of software issues remotely.

Proactive Monitoring

We don’t just wait for things to go wrong. We proactively monitor your networks for vulnerabilities, threats or early warning signs and work to fix them before they cause a problem.

Speed

All our managed IT support services are backed by industry-leading SLAs and last year we were able to address the majority of our customers’ IT queries remotely in less than 15 minutes.

Personal Account Manager

Every one of our customers has their own personal account manager. Even though behind the scenes we have a large team with different skill sets, you’ll always be seeing a friendly, familiar face.

Scalable Services

We have a range of managed IT services and price points available for businesses of all sizes. Whatever the IT support you require, we have a plan that will help you get it for a great price.

Stress-Free

With Carden IT Services’ continuous network monitoring and advanced cybersecurity tools you can have peace of mind that your IT is well protected even when you’re not in the office.

Two engineers laughing

On-Site Support

Our Technicians Are Here To Help

Our on-site technicians are enthusiastic about new technology and the ways in which it can help organizations thrive. With a broad set of skills covering cybersecurity, networking, cloud services, disaster recovery planning, VoIP communications and more, there is very little they have not seen before. They bring decades of experience and knowledge to your IT.

We believe that to truly help a business succeed, you need to care for it as if it was your own. That is why each of our clients has their own dedicated account manager, they liaise between your team and our team. Over time they will get to know your business, its goals, its challenges and areas where its IT can be improved.

This is one of the extra benefits of having multiple enterprise technology services handled by us. You not only have a single itemized bill for all your services, but you also have a single point of contact – no more being passed back and forth between different providers.

IT Department Need a Boost?

Co-Managed IT Services

Get one-off or ongoing IT support assistance from Carden IT Services’ team of experts, with our co-managed IT service.

Gain Experienced Help

Increase your access to knowledge, abilities, and resources that you need – without the expense of recruiting, teaching, and maintaining this expertize in-house.

Stay In Control

We always treat your company and IT team with respect; we’re there to help empower you to handle your IT the way you choose, and not impose a one-size-fits-all policy.

Extra Help When You Need It

For large-scale IT projects like moving your office or transitioning your network to the cloud, we provide advice, planning, or even just extra people power as part of our New York IT services.

Man wearing headphones using a laptop

Our Technologies

How We Help Your Business

We’re experienced working within any business IT environment including OSX and Linux, but our focus has always been on Microsoft software. Here are just some of the technologies we use when modernizing our clients’ IT.

  • Microsoft 365
  • Skype for Business
  • Trend Micro
  • Mimecast
  • SharePoint
  • SQL Servers
  • Veeam
  • Microsoft Exchange
  • Zerto

Need More Information?

Frequently Asked Questions

What is a managed IT service?

A managed IT service is a comprehensive IT service that oversees and manages an organization’s entire IT infrastructure, which includes their network and cloud services as well as on-premises hardware.

What are the benefits of managed IT services?

Most people that start companies are not IT experts. Managed IT services free up your time to focus on the elements of running your business which are more profitable. Professional managed IT services often cost less than in-house IT and you get the benefit of an entire team’s expertize.

What is included in managed IT services?

A good quality provider of managed IT services will take care of all aspects of your business IT, this includes hardware and software procurement, ongoing support and troubleshooting, cybersecurity services, cloud services management, IT consultancy and any other IT related services which may be specific to your business.

Is SaaS a managed service?

No, they are different. SaaS (Software as a Service) refers to a piece of cloud-based software which is paid for on an ongoing basis. Technical support for each particular SaaS product is usually maintained by its manufacturer.

What is difference between managed service and SaaS?

SaaS is a cloud-based software product paid for on an ongoing basis. Managed services refer to comprehensive IT services covering all aspects of your business IT. As an experienced managed IT service provider, Carden are familiar with a wide variety of SaaS products and how they can be secured, integrated and used effectively.

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