phone, computer, and headset on table

How VoIP Technology Has Revolutionized Business Communications

Start-ups and smaller companies need to keep their costs down while simultaneously remaining competitive against larger rivals. If your business is looking for an enterprise telecoms solution which is affordable but will also give you an edge over your rivals, the answer is VoIP. 

Whether you’re looking for your first business phone service or looking to replace your current in-house telecoms, we’ll explain why we recommend VoIP telecoms to our customers. 

What Is VoIP?

VoIP is short for Voice over Internet Protocol. It is a method of converting analogue sound into digital data packets. These packets can then be sent over the internet just like other types of data. VoIP refers to the protocol that allows this data to be converted and sent rather than any specific product. Even if you are not currently using VoIP technology in your business you have probably used some form of VoIP in your private life. If you have made a phone call using Skype or WhatsApp, these platforms use VoIP to connect your call over the internet. 

What Hardware Is Required To Use VoIP?

Most modern hardware desk phones can be joined to a VoIP platform. VoIP can also be run as a desktop, laptop, or mobile phone app. No new hardware is required. So long as you have a computer and headset with a microphone, you can start using VoIP immediately. 

Why Should Your Business Invest In VoIP?

From our years of experience offering managed IT services in New York, VoIP is our recommended solution for business telecoms. Here are just some of the benefits our customers have seen since implementing a VoIP solution. 

  • Easily Managed
    Our team can manage your VoIP network for you. Adding and removing users, changing passwords, and troubleshooting can all be handled remotely. This is because the entire infrastructure of your business telecoms can be controlled from a single online dashboard, even if you have multiple premises using VoIP.
  • Improved Remote Working
    VoIP systems are ideal for remote employees. Because VoIP can function as software on a laptop or an app on a cell phone, employees can take calls on the same number whether they are at the office, their home, at a co-working space, or on the train.
  • Replace Business Mobiles
    Running the VoIP software on a mobile device also eliminates the need for team members to have a second mobile device on them when they’re on the go. Employees can run VoIP software as an app on their personal device while keeping work and personal calls on separate phone numbers. This can save you money as you no longer need to purchase separate business mobiles.
  • No Specialist Hardware Needed And No Set Up Costs
    There is no upfront cost to use most VoIP platforms and no specialist hardware required. You only need to pay a set monthly fee. If you decide to switch platforms, there is no penalty for stopping your subscription. Compared to the substantial capital investment necessary to install new analogue phone lines, VoIP is far more affordable to start using.
  • More Than Just Calls
    Many VoIP solutions can also be used for unified communications. Unified communications means that in addition to voice calls, you also get video calls, text messaging, and live chat in a single, unified interface.
  • Highly Scalable
    If you were using analogue phone lines, it would be expensive to add another line. The expenses of VoIP are scalable, as adding a new user to your existing VoIP platform only results in a little rise in your monthly bill. As a result, VoIP telecoms is the perfect solution for organizations which are still growing. This is because the platform can grow with them.
  • Crystal Clear Audio
    Losing a sale because of a poor phone connection can be very frustrating. Luckily, the audio quality of VoIP is far superior to landline connections. Most customers associate higher audio quality with a higher level of professionalism.

How Carden IT Services Can Help Your Business Get Started With VoIP

At Carden IT Services, we’ve helped businesses of every size to revolutionize their business telecoms. Our team can help to audit your existing communications technology and expenditure. From there we can identify elements of your business telecoms which would be more efficient and cost-effective to host in the cloud.  

Once your new VoIP platform is active, our dedicated business telecoms support team is only ever a call away.

Author: Jeremy Huson

Jeremy Huson is the founder and director of Carden IT Services LLC. He has nearly two decades of experience managing businesses’ IT networks and his areas of expertise are IT consultation and cybersecurity.