2nd Line On-Site Technician

An excellent opportunity for a Network Engineer looking to develop their career, in this role you will work as part of an IT Network team providing onsite support as well as office-based projects. Your day to day responsibilities will be to work on servers, networks and infrastructure, such as Windows servers 2008/2012/2016, Active Directory, Microsoft Exchange, Group Policy, Office 365, firewalls and routing. You will deal with cases escalated from the support desk as well as new installations and maintenance. The ideal candidate will have the ability to diagnose, develop and design clients IT networks from the aspects of usability, security and functionality. This is a great opportunity for someone looking to progress their career further in the IT and telecoms industry.

This is a client-facing role, so personal presentation, timekeeping and professionalism are essential.

Required Knowledge & Skills:

  • Friendly and responsive telephone manner
  • Great interpersonal skills with previous client-facing experience
  • Excellent attention to detail
  • Managing your own time and associated workload
  • Ability to solve problems under pressure, prioritising effectively
  • Excellent timekeeping
  • Good first-time fix rate

Required Experience:

  • Microsoft Operating Systems (desktop and server 2008 r2 – 2019)
  • Microsoft Exchange (building, installing, upgrading and migrating)
  • Office 365 (licensing, setup and migration)
  • Microsoft SQL Server (building, installing, upgrading and migrating)
  • VMware Esxi/VCentre Server
  • Active Directory, Group Policy, DNS, DHCP etc
  • VPNs, Router and Firewalls
  • Networking – WAN, LAN, Security, SSL, IP Routing, Switching
  • Anti Virus platforms such as Trend Micro, Open DNS
  • Backup solutions (Windows Backup, Acronis, Veeam)

Desired:

  • Full, clean driving licence

What To Expect:

  • A great friendly team, with regular company outings and events.
  • An excellent telephone manner is essential and you must be smart and presentable.
  • The successful applicant will be someone who has a keen IT interest, looking to gain entry into the IT field.
  • Training will be provided; however in order to be successful in this role, self-learning is essential.

Carden IT Services is a dynamic company looking to add to its team. If the above describes your experience, then please get in touch.

To be considered for this job vacancy, please submit your resume using the form below and we will review your application. 

2nd Line Technical Support Analyst

The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team you will join a fast-growing busy IT Company that provide technical support services to SMEs on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base. These solutions include but not limited to Windows Server platforms, Microsoft Exchange, Microsoft Cloud Solutions, VMWare, routing, networking and desktop support. This requirement includes a high attention to detail, good organisation and ability to work as part of a team. Together with the above, the successful candidate will be expected to lead the team in terms of ensuring all SLAs are met, prioritising tickets, escalating to engineers when required and ensuring the team is managed effectively.

Required Knowledge & Skills:

  • Friendly and responsive telephone manner
  • Excellent attention to detail
  • Ability to solve problems under pressure, prioritising effectively
  • Excellent timekeeping
  • Good first-time fix rate

Required Experience:

  • Microsoft Operating Systems (desktop and server 2012 – 2019)
  • Office 365 (licensing, setup, migration)
  • VMware Esxi/VCentre Server
  • Active Directory, Group Policy, DNS, DHCP etc
  • VPNs, Router and Firewalls
  • Networking – WAN, LAN, Security, SSL, IP Routing, Switching
  • Anti-Virus platforms such as Trend Micro
  • Backup solutions (Windows Backup, Acronis, Veeam)

What To Expect:

  • An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable.
  • The successful applicant will be someone who has good experience in solving IT related problems with at least 2 years in a similar position.
  • Microsoft qualifications are beneficial although not a necessity. Training will be provided; however in order to be successful in this role, self-learning is essential. 

To be considered for this job vacancy, please submit your resume using the form below and we will review your application. 

1st Line Technical Support Analyst

We have an excellent opportunity for someone looking for a career within the IT industry. Working as part of a team you will join a fast-growing busy IT company that provide technical support services to SMEs on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the companies growing client base. These solutions include but not limited to Windows Server platforms, Microsoft Exchange, Microsoft Cloud Solutions, VMWare, routing, networking and desktop support. This requirement includes a polite telephone manner, high attention to detail, good organisation and ability to work as part of a team. This is a great opportunity for someone looking to gain entry in the IT and Telecoms industry.

Required Knowledge & Skills:

  • Friendly and responsive telephone manner
  • Excellent attention to detail
  • Ability to solve problems under pressure, prioritising effectively
  • Excellent timekeeping
  • Good first-time fix rate

Experience You Will Gain:

  • Microsoft operating systems (desktop and server)
  • Microsoft Exchange
  • Office 365
  • Microsoft SQL Server
  • Anti Virus platforms such as Trend Micro
  • Backup solutions (Windows Backup, Veeam, Acronis)
  • Office 365 setup, management
  • General networking and routing
  • Wireless networking
  • General desktop applications

What To Expect:

  • A great friendly team, with regular company outings and events.
  • An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable.
  • The successful applicant will be someone who has a keen IT interest, looking to gain entry into the IT field.
  • Training will be provided; however in order to be successful in this role, self-learning is essential.

To be considered for this job vacancy, please submit your resume using the form below and we will review your application. 

New Business Sales Executive

Exciting technical sales opportunity with genuine progression opportunities: office/field based sales position with a successful, versatile and forward-thinking IT/Telecoms company. Great environment, product offering and uncapped commission available! We are looking for an enthusiastic and experienced salesperson to help drive sales from new customers with great rewards. 

We specialise in providing first-class IT support, maintenance and consultancy services to companies of all sizes. We offer a comprehensive range of IT/Telecoms solutions to suit all budgets and pride ourselves on offering a friendly, responsive and transparent service.

Role Purpose:

As a New Business Sales Executive, you will be a highly self-motivated individual who thrives under the pressure of exceeding sales targets, you will be highly adept at quickly building professional relationships and closing business. Targeting SME businesses promoting the company portfolio of UC products. Through a consultative sales approach, you will be responsible for developing a pipeline and managing your sales process to generate new business revenues and long term customer relationships. 

You will be an ambitious Salesperson with a proven track record in business to business sales. You will be expected to be proactive and generate sales using a variety of methods such as networking, social media marketing, cold calling, referral business. 

Responsibilities:

  • New business sales focusing on all communication products and pitching a bespoke, tailored IT and telecoms integrated solution.
  • Competently and knowledgeably advising customers on solutions and services that best fulfil their requirements, undergoing full assessments and analysis of customer needs.
  • Negotiate the terms of an agreement and close sales, challenging any objections with a view to getting the customer to buy.
  • Identify new markets and business opportunities and provide feedback on buying trends.
  • Exceed monthly sales targets.
  • Use internal processes to manage pipeline, report progress and forecast accurately maintaining accurate records.
  • Develop opportunities in target markets with full marketing support.
  • To follow up appointments with the necessary information to progress and achieve the sales in a timely manner and to a high standard.
  • Adhere to KPIs set by the Manager such as customer contracts provisioned/sold/connected and continually reviewing sales performance.
  • Self-generate appointments, though lead generation activity, including cold calling and utilisation of internal lead sources.

Desired Skills & Experience:

  • Experience working in a sales environment is essential.
  • Sales experience within the telecoms industry and a proven track record of hitting targets and KPIs.
  • Experience in solution selling including PBX, IP, data, and voice network services.
  • Strong communication skills and proficiency in selling to the close.
  • Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
  • Proficient in MS Office products: Outlook, Word, Excel and PowerPoint
  • Able to thrive under pressure.
  • Ability to multi-task; prioritising workload depending on agreed time-scales.
  • Full, clean driving licence.

The Package:

  • Competitive basic salary depending on experience.
  • Generous uncapped commission scheme offering realistic OTE.
  • Company car/allowance.
  • Company laptop/mobile phone.
  • Excellent working environment.
  • Genuine opportunity for personal development and to recruit and develop a team of salespeople around you.

This is a growing company with lots of opportunity for progression down the line. If you are a successful, motivated, and technically knowledgeable sales person looking for the right opportunity and proposition then apply to find out more.

To be considered for this job vacancy, please submit your resume using the form below and we will review your application.