woman working on remote it support helpdesk

The Benefits Of Remote IT Support For New York Businesses

Looking for third-party managed IT services in New York? Today, we want to go over some of the reasons that our customers love Carden IT’s remote IT support.

Instant Support
Instead of waiting for an engineer to travel through heavy midtown traffic to reach your business, with remote IT support we can start fixing things immediately. Users can log IT support tickets through our customer web portal or over the phone, then our team can provide advice, access cloud services, or assist directly through remote access tools.

With our remote IT support, you get unlimited access to our IT helpdesk, so a team of experts will always be on hand to help. Remote IT assistance can swiftly resolve difficulties, allowing you to get back to work quickly. Last year, Carden IT’s average time to resolve an IT issue remotely is less than 15 minutes.

Remote IT Support Is Great For Remote Work
With the rise of remote work, remote IT support is the obvious choice. Through our remote IT helpdesk, we can assist your users across the state, country, or even worldwide without the time-consuming process of having to travel to each user in person. Combine this with services like hosted desktops and our team can distribute updates to your entire team simultaneously, all from our headquarters in Manhattan.

Remote IT Can Save You Money
Whereas you’ll have to pay for recruitment, benefits, training, vacations, sick pay, and office space if you hire your own in-house IT personnel. Employing the services of a managed IT service provider like Carden IT Services gives you reliable IT remote support at an affordable, fixed monthly rate.

Remote IT Support Gives You More Time To Focus On Your Business
As a business owner, your time is valuable, and it should be spent on critical business activities like future planning, staff training, and improving customer service whenever feasible. You shouldn’t have to waste your time resolving computer issues. Using remote IT support services can free up your available time, allowing you to focus on growing your business while our IT experts focus on your IT.

Remote IT Support Improves Productivity
Downtime and other IT issues can have a serious effect on your team’s productivity. You don’t want your team members to have to sit at their desk unable to work while they wait for an engineer to arrive. Because remote IT support technicians can get to work immediately, they fix things quicker, and you team can get back to work ASAP. As well as remote IT support, our managed IT services also help you find long term solutions which prevent IT problems reoccurring.

On-Site Engineers Are Still Available When Needed
Thanks to the advent of remote access tools and cloud services, almost all IT queries can be resolved remotely. However, when there are hardware or networking issues which need to be resolved, you don’t need to worry. We have skilled on-premises engineers that we can dispatch to your site. At Carden IT Services, we also schedule regular in-person visits to all our clients’ sites to check hardware, provide in-person training on new technology, and most importantly – maintain a personal connection with each of our customers.

We Provide More Than Just IT Support
It’s more than just managed IT services. New York businesses can get other business technology services from Carden IT too. We don’t just supply industry leading IT support, we have a host of other enterprise technology service on offer. This includes business broadband internet, VoIP telecoms, disaster recovery services, digital marketing, and more. Having multiple services from Carden IT not only gets you great deals but also provides you with a single point of contact for all your various business technologies.

Does Your Business Need Remote IT Support?
If you’re interested in remote IT support, Carden IT Services’ expert team will be happy to assist you. Get in touch today to learn about our different IT support packages.

Author: Jeremy Huson

Jeremy Huson is the founder and director of Carden IT Services LLC. He has nearly two decades of experience managing businesses’ IT networks and his areas of expertise are IT consultation and cybersecurity.